Cancellation:
Orders are eligible for cancellation before processing, ensuring a full refund. However, once coins have been sent, orders cannot be canceled.
Upon receiving and reviewing your request, we will promptly contact you through in-app messaging or email. Approval or denial of your refund will be determined based on product distribution. Approved refunds will be processed, with the credit automatically applied to your original payment method within a specified timeframe.
If a refund is not received, please double-check your bank account and contact your credit card company. Delays may occur during processing. If these steps do not resolve the issue, reach out to us at support [email protected] .
For assistance, contact our Customer Service team.